Banking & Financial Services — about the project
A retail and corporate bank with 8,500 staff across a branch network and central operations needed a grievance and disclosure platform that satisfied the regulator's audit trail requirements, kept identity disclosure controlled, and didn't require a fresh compliance officer per branch.
Sector
Banking & Financial Services
Workforce
≈ 8,500 across 180 branches
The regulator asked for a complete case timeline in days. The compliance team needed weeks. The gap was a real career risk.
Conflict of interest disclosures lived in disconnected spreadsheets. Whistleblower reports came in via a third party hotline that produced PDFs. Internal grievances ran on a different system again. When the financial regulator asked for end to end documentation of a specific case, the compliance team spent days stitching the timeline together from four sources, and sometimes couldn't, because emails had aged out of retention. The audit risk was material and the executive team knew it.
One immutable audit log. Encrypted identity disclosure. Regulator ready exports.
açai Hear consolidated grievances, conflict of interest disclosures, and whistleblower reports into a single platform. Identity was encrypted at rest and could only be unsealed by named officers under documented justification. Every unseal action itself wrote to the audit log. The AI counsellor pre classified cases by regulatory category at intake, so disclosure relevant reports were tagged correctly from minute one.
Retention policies were configured per case category to match regulatory requirements. Exports were structured the way the regulator expected to receive them: timeline ordered, signature verified, with chain of custody metadata. The compliance team finally had a single console rather than four.
Annual audit cycle cut from weeks to days. Three regulator queries answered same-week.
Case file throughput, measured as audit ready timelines produced per compliance officer per week, rose 3.2×. The annual regulator audit was completed in 4 working days instead of the 11 the previous year had required. Three ad hoc regulator queries during the year were each answered with full documentation inside the same week they arrived.
The compliance team head's note to the board characterized açai Hear as the single highest leverage governance investment of the cycle. The bank's external auditor flagged the audit trail as a strength in the annual review, a first.