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açai Ops is IT Operations Management for the modern hybrid enterprise. Hosts, containers, cloud, network, and apps in one tenant-aware console — with AIOps that turns noise into incidents, and safe remediation that never runs without a human on the record.
What açai Ops Does
Replace the patchwork of five to ten tools with one console — observability, incidents, and safe automation that share identity, audit, and AI with the rest of the açai suite.
Hosts, containers, applications, network devices, and cloud resources — all in one place. Use the platform agent, forward from your existing tools, or grant read-only cloud access. Synthetic checks watch the endpoints that matter.
One install token produces a custom agent package you push through whatever rollout system you already use. Agents self-register, self-configure, and update inside your maintenance windows. Thousands of endpoints in minutes.
Metrics, logs, traces, events, configuration, and topology each land in the right store. Recent data is fast and searchable. Older data is compressed, archived, and eventually deleted per your retention policy.
The platform keeps an up-to-date picture of every server, container, cloud resource, and network device — and how they depend on each other. Root-cause investigations, blast-radius calls, and impact reviews start here.
Anomaly detection, incident correlation, capacity forecasting, deployment-to-issue linking, and natural-language investigation with citations to your telemetry. The AI recommends. Humans authorise.
Runbooks compute impact in advance, require the right approvals, retry cleanly, and roll back on failure. Every action lands on a tamper-resistant audit trail — what happened, who triggered it, what it changed, when.
From the first agent install to the runbook that closes the incident, every operational move runs through one connected workflow.
Issue a single install token and push a custom agent package through whatever rollout system you already use. Agents self-register, self-configure, and update inside your maintenance windows — no per-host logins, no snowflakes.
From the first agent install to the runbook that closes the incident, every operational move runs through one connected workflow.
Issue a single install token and push a custom agent package through whatever rollout system you already use. Agents self-register, self-configure, and update inside your maintenance windows — no per-host logins, no snowflakes.
Metrics, logs, traces, events, configuration, and topology each land where they belong. Recent data stays fast and searchable; older data is compressed, archived, and eventually deleted per your retention policy.
The inventory and service map stay accurate on their own. Investigate root cause, identify ownership, and assess the blast radius of any planned change or unplanned outage without asking around.
Related signals are grouped into incidents automatically. Fired → Acknowledged → Suppressed → Resolved with dependency-aware suppression, maintenance windows, and routing to the right on-call — no more pager-storms at 3am.
"Why is checkout latency up in eu-west-1?" The AI surfaces likely causes, links recent deployments, and cites the exact metrics, logs, and traces it looked at. Advisory only — it never changes your environment on its own.
Every run computes its impact, requires the right approvals, retries steps, and rolls back cleanly on failure. Every action lands on a tamper-resistant audit trail — what happened, who triggered it, what it changed, when.
Use the identity provider you already trust. Every user is provisioned on first login, and every action is tied to the person who initiated it.
Every change, approval, notification, executed fix, AI finding, and manual override is written to a permanent audit log — what, who, when, why.
Native to the açai suite. Incidents become ITSM tickets automatically; the platform AI Orchestrator powers investigation, correlation, and runbook proposals.
Read-only access to your AWS, GCP, and Azure accounts pulls in resource inventory, cloud metrics, and change events — no agents required on managed services.
Metrics, logs, and traces in standard formats. Security-relevant events exported as OCSF. Bring what you already collect, no rip-and-replace, no lock-in.
Signed webhooks fire the moment an alert fires, an incident opens, or a runbook completes. Programmatic access to every surface — CMDB, BI, or your own on-call tooling.
Ops shares identity, audit, billing, notifications, and the AI Orchestrator with sibling products including açai ITSM. Data flows in through OpenTelemetry and out through signed webhooks — never locked in, never forcing you to standardize on a single vendor.
Everything you need to know about açai Ops — how it collects telemetry, correlates signals into incidents, and executes safe, auditable remediation.
Internal IT teams, Site Reliability Engineers, DevOps practitioners, and the engineering leaders accountable for the operational health, cost, and reliability of their technology estate. If you run a mix of on-prem servers, virtual machines, containers, and multiple clouds and today juggle five to ten different tools to keep it all up, Ops is for you.
Ops covers the 80% of operational use cases shared across every mid-market and enterprise IT environment — monitoring, network discovery, logs, alerts, service maps, incidents, and safe remediation — on one tenant-aware console. It's a native module of the açai suite, so it shares identity, audit, billing, and the AI Orchestrator with sibling products. Target cost per monitored host is roughly one-third of comparable all-in-one commercial offerings.
The AI layer is advisory by design. It detects anomalies before they become outages, ranks likely causes of an incident, forecasts when a resource will run out of capacity, links recent deployments to new issues, and answers operator questions in plain English with citations to the underlying telemetry. It proposes; it never changes anything in your environment on its own.
Once a tenant admin issues a single install token, the platform produces a customized agent package you push through whatever rollout system you already use. Agents self-register, receive their configuration from the platform, and update themselves in maintenance windows you define. Fleet-wide rollouts finish in minutes rather than weeks — no per-host manual installs.
Every runbook run computes its blast radius in advance, requires the appropriate approvals before execution, retries steps automatically, and rolls back cleanly if something fails. Every action is recorded on a tamper-resistant audit trail. Mandatory human approval on state-mutating actions is enforced everywhere — the AI cannot override it.
Yes. Every piece of data is tagged with its tenant from the moment it enters the platform. Any request that doesn't specify a tenant is rejected. Isolation is enforced at both the storage layer and the query layer — cross-tenant data exposure is designed out of the system, not policed after the fact.
açai Ops is live today. Roll agents out fleet-wide, see your first incident correlated, and run your first approved runbook — all before your next on-call rotation ends.
