True anonymity
QR-based access, OTP with cryptographic hashing, no names ever stored. Employees speak freely because they know they're truly unseen.
Every voice deserves
to be heard.
açaí Hear is a safe, anonymous employee complaint portal - powered by AI - that turns unspoken concerns into resolved outcomes, without fear of retaliation.
No credit card needed ✦ Explore our Free plan
70%Increase in client satisfaction
3XFinancial output
3XFinancial output
What açaí Hear does
Built for the whole
complaint lifecycle.
From the first word spoken to the final resolution, every step is handled with intelligence, care, and compliance.
AI counsellor chat
An always-on AI counsellor guides employees through their concerns, including voice notes, file attachments, and real-time crisis support.
Smart auto-triage
Every case is instantly auto-categorised by type, severity, and priority so the right people act fast without manual sorting.
Full case management
Status workflows, notes, investigator replies, SLA timers, and complete audit logs all in one structured admin dashboard.
Policy-aware AI admin chat
HR and Legal ask questions about your organisation's policies and case history; precise, sourced answers instantly.
Analytics & compliance
Live KPIs, SLA breach alerts, case trends, and one-click exports for compliance reviews and board reports in minutes.
Six steps,zero loose ends.
From submission to closure, every concern moves through a workflow that's structured, secure, and accountable.
Submit
Anonymous intake via QR code or portal link.
Employees raise concerns from anywhere - scan a poster, click a link, or open the app. No login required, no identifying metadata captured.
Chat
AI counsellor explores the concern with care.
An always-on AI counsellor walks employees through their concern at their own pace - voice notes, file attachments, and real-time crisis support included.
Triage
Auto-categorised and priority-scored instantly.
Every case is sorted by type, severity, and priority the moment it lands - so the right people act fast, with no manual triage queue.
Investigate
Assigned team acts with full case context.
Every investigator sees the same timeline - chats, attachments, escalations, SLA clocks - so action stays consistent across people and time zones.
Resolve
Outcome communicated securely to complainant.
Close the loop in a private, encrypted channel - no email leaks, no broadcasts, no unintended exposure of identity.
Close
Audit trail locked, stored, compliance-ready.
Complete audit logs, SLA timers, and regulator-ready exports - so your organisation stays defensible when scrutiny comes.
Works where your teams already live.
Outlook integration
Get case digests, SLA reminders, and breach alerts delivered straight to your team's inbox.
Slack integration
Surface every new concern in the channels your team already lives in and act without switching context.
Excel export
Export full case logs, audit trails, and KPI reports for board reviews or compliance handoff.
Webhooks
Stream every case event to your existing systems with a simple, secure HTTP endpoint.
Plug açaí Hear into the channels and exports your operations team already relies on. Cases land where work is happening, with audit trails that travel cleanly between Outlook, Slack, Excel, and any webhook-ready system.
Frequently Asked Questions
Everything you need to know about açaí, Context Intelligence, and how the suite fits into modern teams.
açaí is a suite of AI-native products - Hear, CRM, ATS and HRMS - built for modern teams. Each product shares a Context Intelligence layer so AI understands your workplace, customers, candidates, and employees without generic prompts.
Generic assistants are trained on the open web. açaí's AI is tuned to the specific domain of each product - workplace, hiring, or HR - so every suggestion reflects the right context, policies, and workflows for your team.
Yes. Each açaí product is independently deployable and shares single sign-on and a common AI layer. Start with Hear, CRM, ATS or HRMS alone and extend across the suite as you grow.
Yes. Your data is tenant-isolated, encrypted in transit and at rest, and never used to train foundation models. açaí supports role-based access, audit logs, and region-specific data residency.
Yes - you can sign up for the free plan with no credit card required and explore the full suite. Contact sales for tailored pilots, SSO, and enterprise-scale deployments.